We currently ship across all locations in India. Whether you’re in a metro city or a remote town, we ensure your order reaches you safely through our trusted delivery partners.

Once your order is confirmed on our website, it is typically dispatched within 1 to 2 business days. The overall delivery timeline may vary based on your location, with most deliveries completed within 7 to 14 days. You can monitor your order status through the tracking link provided or reach out to our delivery partners for real-time updates on your shipment.

Once your order is shipped, you’ll receive a tracking link via email or SMS. Click on the link to view your shipment status, expected delivery date, and real-time updates.

We offer free shipping across the country on all Prepaid Orders and COD Orders, ensuring a smooth and cost-effective shopping experience no matter where you are located.

If your package is delayed or shows as delivered but hasn't arrived, please contact our customer support within 24 hours of the delivery notification. We’ll investigate the issue and assist you promptly.

📧 Email: support@[yourcompany].com
📞 Phone/WhatsApp: +91-XXXX-XXXXXX

Once your order is placed, the details are immediately forwarded to our warehouse for processing, so changes to the shipping address or mobile number are not possible. However, you may cancel the current order (if it's not yet shipped) and place a new one with the correct information. If the order cannot be canceled and isn't received by you, it will be returned to us automatically.

Every product purchased directly from our Remanence website is eligible for return.

To initiate a refund, please contact our customer support team with your order ID and reason for return. Refunds are only applicable once the returned product is received and inspected at our facility.

📧 Email: support@[yourcompany].com
📞 Phone/WhatsApp: +91-XXXX-XXXXXX

Refunds are usually processed within 7–10 business days after we receive and verify the returned product. You will be notified once the refund has been initiated.

If the product is unused, returned in its original packaging, and approved after inspection, you will receive a full refund. Shipping charges (if any) are non-refundable.

Refunds will be credited to the original mode of payment. For Cash on Delivery (COD) orders, we will request your bank account details to process the refund.

Yes, items damaged due to improper use, or returns initiated after the return window are not eligible for refunds. Please review our Return Policy for full details.

In such cases, we offer a replacement or a full refund at no extra cost. Please share photos/videos of the issue with our support team within 48 hours of delivery.

📧 Email: support@[yourcompany].com
📞 Phone/WhatsApp: +91-XXXX-XXXXXX

Yes, you can cancel your order within 24 hours of placing it by logging into your account or contacting our customer support. Once the order is dispatched, cancellation is no longer possible.

If your order has been dispatched, it cannot be canceled. However, you can choose to refuse the delivery. The product will be returned to us, and a refund will be initiated after we receive and inspect the returned item.

No, we do not charge any cancellation fees if the order is canceled within the permitted timeframe and before dispatch.

Once your cancellation is confirmed, the refund will be processed within 7–10 business days to the original payment method. For Cash on Delivery orders, we’ll request your bank account details to issue the refund.

We accept a wide range of payment options including Credit Cards, Debit Cards, Net Banking, UPI and Cash on Delivery (COD) for your convenience.

Yes, your payment is completely secure. We use SSL encryption and partner with trusted payment gateways to ensure your personal and financial information is fully protected.

No, we do not charge any additional fees for Cash on Delivery orders. You can choose COD at checkout without worrying about extra costs.

In case of a failed transaction with a deduction, the amount is usually refunded to your source account within 5–7 business days. If not, you can contact our support team with the payment reference for a quick resolution.

📧 Email: support@[yourcompany].com
📞 Phone/WhatsApp: +91-XXXX-XXXXXX

Absolutely! Once your order is confirmed, you will receive a digital invoice via email, and a printed copy will be included in your shipment.

For Cash on Delivery orders, refunds are processed via bank transfer. Once your returned product is received and approved, our team will contact you to collect your bank details. The refund will then be credited to your account within 7–10 business days.