🛠️ Warranty Policy

At Remanence, we are committed to offering durable, reliable, and premium-quality products for your kitchen and bathroom needs. We ensure a seamless warranty experience for all eligible purchases as part of our customer satisfaction promise.

✅ Warranty Eligibility

This warranty applies only to the original purchaser of the product for personal, residential use at the original installation address. It is non-transferable and becomes void if the product changes ownership or location.

🔄 Warranty Activation & Claim Process

The warranty coverage begins from the date of invoice. To initiate a warranty claim, the customer must provide the following:

• Valid Proof of Purchase (Invoice)
  
• Order ID
  
• Registered Mobile Number
  
• Clear Image and a Video showing the product defect or issue

You can send these via Email or WhatsApp to our Customer Support Team.

🕑 Once submitted, our team will respond within 24–48 hours with the next steps in the resolution process.

🔁 Replacement Terms

• Replacements will be provided only for defective products or parts covered under warranty. Refunds are not provided under warranty claims.
  
• If the same model is unavailable or discontinued, product of equivalent value will be offered.
  
• Defective items will be collected via courier, and replacements dispatched through the same channel.
  
• Onsite servicing is not available.However, our technical team can assist via voice or video call.
  
• Any shipping damage during replacement transit will be fully covered by us.
  

🚫 Warranty Exclusions

This warranty does not cover:

🔧 Installation or Usage-Related Damages

• Faulty or improper installation
  
• Accidental damage or mishandling
  
• Exposure to hard water, mineral deposits, or corrosive chemicals
  
  

🛠 Unauthorized Modifications

• Repairs or alterations not approved by our team
  
• Use of non-genuine spare parts
  
  

❌ Improper Cleaning & Maintenance

• Use of abrasive cleaners (e.g., bleach, ammonia, industrial solvents)
  
• Scrubbing with steel wool or rough materials
  
  

🌪 Environmental & External Damage

• Acts of God: natural disasters, floods, earthquakes, etc.
  
• Damage due to pests, sewage gases, or RO reject water
  
  

⏳ Wear & Tear

• Expected aging like corrosion, rusting, discoloration, or surface fading
  
  

⚙️ Operating Conditions Ignored

• Non-compliance with installation requirements or water pressure specs
  
  

🚫 Non-Warranted Components

• Consumable parts like washers, rubber gaskets, springs, and plastic fittings
  
  

🧾 Missing Proof

• Inability to provide invoice, order ID, or registered mobile number
  
• Purchases from unauthorized resellers
  
  

🧑‍🔧 Labor & Service Costs

• Removal, reinstallation, and demonstration charges are not covered
  
  

💸 Incidental or Consequential Loss

• Delays, property damage, or costs due to malfunction are not reimbursed
  
  

⏱ Warranty Period Expired

⚖️ Limitation of Liability

Our liability is strictly limited to repair or replacement of defective parts. We are not responsible for:

🧾 Warranty Timelines

CategoryProducts CoveredResidential WarrantyCommercial WarrantyFaucets & FittingsFaucets, Diverters, Angle Valves, Brass Fittings10 Years1 YearKitchen SinksSink Bowls, Accessories10 Years (Bowls)2 Years (Accessories)1 YearDrainage SolutionsFloor Drains, Shower Channels, PVD Drains10 Years1 YearSanitarywareWashbasins, Urinals, Toilets, Concealed Cisterns10 Years1 YearShower PanelsShower Panels5 Years1 YearWater PurificationWater Filters5 Years1 YearShower SolutionsOverhead Showers, Arms, Hand Showers, Health Faucets2 Years1 YearBathroom AccessoriesSS/Brass/Aluminum Accessories, Jet Sprays, Connection Pipes2 Years1 YearCisterns & FittingsWall-Hung Cisterns, Fittings, Toilet Seat Covers2 Years1 YearMiscellaneousAllied Items2 Years1 Year

⚖️ Dispute Resolution & Legal Jurisdiction

All disputes should first be addressed through mutual mediation. If unresolved, the issue will fall under the exclusive jurisdiction of the courts located in [City, State].

📞 Warranty Support

For warranty claims or any questions related to warranty coverage:

📧 Email: support@[yourcompany].com

📞 Phone/WhatsApp: +91-XXXX-XXXXXX

🌐 Website: www.yourcompany.com